White Glove Express takes the confusion out of International Shipping. Since we handle all the details, all you need to do is tell us what to ship and where to send it. It really is that easy!
White Glove Express takes the confusion out of International Shipping. Since we handle all the details, all you need to do is tell us what to ship and where to send it. It really is that easy!
"I told you that I would put you in touch with White Glove Express. They did an excellent job with shipping my things to Kenya."
~Scotty
White Glove Express
The International Shipping Solution!
Frequently Asked Questions
If your question is not answered here, please call ( 866) 944-8303
or email
The cost of your shipment depends on the size and weight of the item being shipped. We offer free instant quotes with no obligation. The prices quoted are for air shipments. You may use the quote page to get an estimated cost for boxes you would like to ship. Click here to get a free instant quote. If you have a large or unusual item that may require special handling, please click here to submit information about your shipment so that we may provide the most accurate quote.
White Glove Express will determine the best and most economical method to ship your goods overseas. We utilize a range of carriers including major carriers and alternate air and ocean freight carriers whichever most suit your individual needs.
We will provide an estimated transit time for your shipment. Transit times vary depending on destination. Events such as inclement weather delays, customs clearance or a sudden change in governmental procedures may cause unanticipated delays. Please click here for transit times.
When will you pick up my shipment?
A White Glove Express representative will arrange a date with you to schedule your shipment pick-up. Shipments may only be picked up on regular business days, Monday-Friday, excluding major holidays.
Air freight shipments are insured for $100.00 per box for lost, damaged or missing packages. Lost and/or damaged shipments are rare, but do occur occasionally. If you would like additional insurance you may purchase insurance for $60.00 per $1,000.00 (or $6.00 per $100) of desired insurance value. for packages that are valued at more than $100, additional insurance is recommended.
Is there anything I cannot ship?
Although we ship almost everything, there are a few exceptions. We cannot accept any of the following items: hazardous materials, firearms, flammable liquids, narcotics, alcohol, live agricultural products including houseplants and seeds, animals or animal skins, pornographic materials and magazines, politically sensitive materials, fireworks or human remains. We also cannot accept shipments that are locked unless accompanied by the key, or items in sealed containers that cannot be opened.
Can you ship large or odd sized items?
There is nothing too small or too large that White Glove Express cannot ship. We pride ourselves on meeting the needs of clients who want to ship unusually proportioned items. A White Glove Express shipping specialist has the the expertise and experience to customize a solution to assist you with your challenging or unusual item.
Yes! A tracking number will be emailed to you when the shipment is dispatched from our warehouse. Want to know where your belongings are? You can check the status of your shipment online 24 hours a day.
Are taxes and duties included?
No. Duties and taxes are applied by overseas customs and are variable based on the commodity and value of the shipment. Taxes and duties are the responsibility of the receiver. You should check with the customs organization in the destination country for specific requirements pertaining to your shipment.
White Glove Express pricing is based on per pound weight rates. The weight of your shipment will be determined by actual or volume weight, whichever is greater. The universal formula of calculating the volume weight is to multiply the width by height by length in inches, and divide by 166 (W x H x L÷166). If this weight is heavier than the actual weight then charges will be based on volume weight. If not, then you will be charged the actual weight. All shipments are check weighed at our warehouse. You will be notified if there is a change in price prior to being charged for your shipment.
Do I need a commercial invoice?
Yes. For all international shipments a commercial invoice is required. Think of a commercial invoice as a packing list. This simple form is your communication with customs authorities, declaring the sender, the receiver, details of the contents, and value of the shipment. Click here to download a commercial invoice.
What if my shipment is lost or damaged?
In the rare and unlikely event that a package is lost or damaged, an immediate investigation will commence. Your packages are automatically insured for $100 per box. If your packages are valued at more than $100 per box, purchasing additional insurance is recommended. If White Glove Express is responsible for the loss or damage, you will be compensated for the loss of up to $100 per package unless additional insurance has been purchased.
What forms of payment are accepted?
We accept payment via credit card (Visa, MasterCard and American Express) or bank wire transfer. Shipments will not be dispatched until funds have been cleared.
Is my personal information secure?
All credit card information is processed through our secure system which is encrypted. White Glove Express considers your privacy and security to be of utmost importance and will not share your information with anyone. Click here to view our privacy policy.
It is extremely important to package your boxes correctly to avoid damages. White Glove Express will inspect your packages when they arrive at one of our facilities to ensure they are packed sufficiently to withstand their overseas journey. If necessary, we will repackage boxes that are not packaged properly for an additional fee. You will be notified in advance if this occurs. To avoid additional charges or shipping delays, please click here for packaging instructions.
